Pre-Enrolment Handbook
Last Updated: 10 March 2015
Version 14
Contents
1. Introduction
2. Commitment
3. Occupational Health & Safety
4. Contact Details (RTO Head Office)
5. Summary of policies & procedures
7. Unique Student Identifier (USI)
10. Drugs & Alcohol in the workplace policy
12. Pre-requisites
14. Potential career & employment pathways
15. Our learning style & assessments
18. Access & Equity
19. National Recognition and Credit Transfer
20. Recognition of prior learning
25. Welfare service
26. Child protection
APPENDICES
A. Complaints and Appeals Form
1. Introduction
Integrated Safety Training Pty Ltd is a Registered Training Organisation (RTO) providing workplace safety-related training based on nationally recognised Units of Competency and Qualifications. This handbook relates to our role as an RTO and it’s purpose is to provide information to prospective learners, employers or other interested parties to ensure they are fully informed about the training and assessment Integrated Safety Training Pty Ltd provides.
As an RTO we are required to provide information about our policies and procedures to clients and learners before enrolment—this Handbook does that, and tells you a little about the services we provide and what we expect from our learners. Please ask our staff if you need further clarification or have any questions.
Our RTO head office is situated at Altona, Victoria. From here, training is offered to organisations wishing to increase the safety-related competencies of their personnel.
Our training leads to nationally recognised qualifications and units of competency (Certificate II, Certificate III and Statements of Attainment). Our practical training environment closely resembles the workplace and learners can become competent with practical ‘hands on’ activities.
2. Commitment
As an RTO we have agreed to abide by the principles of the Australian Quality Training Framework. As such we are committed to providing a quality service with our focus being on continuous improvement. All students and employers are encouraged to provide feedback about any issue.
Protector Alsafe Training & Services also undertake regular reviews of our RTO Management system and provide opportunities for our staff to undertake professional development and to provide feedback to our management to improve our RTO operation.
3. Occupational Health and Safety
Protector Alsafe is committed to creating and maintaining a safe and healthy working environment for all its students. As a result all students will initially receive a site safety brief which will include as a minimum the following:
- Expectation that students will comply with all lawful instructions;
- First Aid (treatment, location of first aid kit);
- Reporting of incidents (including OHS, unserviceable equipment);
- Fitness for Work Policy;
- Behaviour (equity and diversity, language, harassment etc);
- Fire evacuation procedures;
- Not endangering others’ heath and safety; and
- Amenities (toilets, smoking area, lunch room).
4. Contact details (RTO Head Office)
Web: http://www.nsca.org.au/
Email: Training
Address: Level 1 677 High Street, KEW EAST VIC 3102
Telephone: 03 9896 8600
5. Summary of policies and procedures
Some of our RTO policies and procedures are summarised on the following pages. You can get further information from our RTO Head Office or your trainer.
6. Selection and admission
Each of our nationally recognised courses include entry requirements that students must meet, these are outlined in the detailed course information on our website. Some courses also have Numeracy and Literature requirements; please refer to section 7 below for further information.
Course students are to comply with their employer stated Fitness For Work policy whilst attending any training course. Protector Alsafe Training & Services trainers reserve the right to suspend from a training course any student/s that is disruptive or unsafe.
Training courses provided by Protector Alsafe Training & Services may involve physical exertions in conditions that can be mentally and physically stressful. In some courses it will be inappropriate for injured workers or workers currently involved in Worker’s Compensation claims or rehabilitation activities as part of a return to work plan, to participate in a training course.
Protector Alsafe Training & Services trainers reserve the right to suspend from their training courses students who are unable to actively participate in the course activities as a result of injury.
Should this situation arise, immediate and discreet contact will be made with the client contact to discuss future training options for the individual concerned.
7. Unique Student Identifier (USI)
From 1 January 2015 ALL students undertaking nationally recognised training delivered by a Registered Training Organisation (RTO) will need to have a Unique Student Identifier. A USI gives students access to their online USI account which is made up of ten numbers and letters. A USI account will contain all of a student’s nationally recognised training records and results.
Students who need a USI include:
- Students who are enrolling in nationally recognised training for the first time
- School students completing nationally recognised training, and
- Students continuing with nationally recognised training
Once a student creates their USI they will be able to:
- Give their USI to each training organisation they study with
- View and update their details in their USI account
- Give their training organisation permission to view and / or update their USI account (our details are)
- Protector Alsafe
- ABN: 28 007 000 624
- RTO No. 21897
- Give their training organisation view access to their transcript
- Control access to their transcript, and
- View online and download their training records and results in the form of a transcript
It is free and easy for students to create their own USI’s online. For more information please visit: www.usi.gov.au or contact them via email at [email protected]
8. Numeracy and Literacy
To participate in training, you need literacy skills to the level that would be used in the workplace. For example, in many of the units we offer you will need to be able to read and apply standard operating procedures. Some training offered by Protector Alsafe Training & Services requires the ability to carry out mathematical calculations. If you have difficulties reading or carrying out mathematical calculations contact Protector Alsafe Training & Services prior to training so we may discuss your individual needs.
9. Course requirements
Students are to wear normal work clothes to include covered foot wear (steel capped boots preferred), long sleeve shirt and long pants or overalls, student’s who do not comply with the required dress code may be refused admission to their course.Protector Alsafe Training & Services trainers reserve the right to suspend from training courses students who are dressed inappropriately for the training they are undertaking.
In accordance with AS 1715-2009 any persons attending an Operate Breathing Apparatus course are required to be cleanly shaven to be enrolled in the course. Any facial hair potentially leads to the inward leakage of surrounding airborne contaminates even with positive pressure respiratory protection. As such, it is essential even with training that this standard is maintained.
Courses will commence at the listed time. Due to the nature of the training students shall be in attendance for the full duration. Students who arrive after the scheduled start time may not be admitted. If a student is running late they are to contact the Protector Alsafe Training & Services training centre to notify of estimated time of arrival.
At the start of each day of training students are required to sign a Course Attendance Sheet. In the event this is not signed students may be classed as Not Yet Competent (NYC).
10. Drugs and Alcohol in the Workplace Policy
Protector Alsafe Training & Services is committed to ensuring the health, safety and welfare of all employees, visitors and learners by providing a safe working environment. Learners who are adversely affected by drugs and alcohol are deemed not fit for work. They pose a hazard to themselves, other learners and our trainers. In line with this any learner who is adversely affected by either alcohol or drugs in the opinion of the trainer will be turned away from training.
Learners are to comply with their employer stated Fitness For Work policy whilst attending any training course. In the event a learner is turned away from training because of “Fitness For Work” concerns the learner’s employer will be contacted.
Protector Alsafe Training & Services shall not be held responsible for any cost incurred by an individual, employer or organisation as result of not being able to complete any training due to “Fitness For Work” issues.
Santos Training
It is the direction of SANTOS that personnel shall be subject to random drug and alcohol testing whilst attending any of the following courses:
- Santos Operate Vehicles in the Field
- Santos Permit to Work Rev 7.4
- Santos Module 49 Gas Detection and Monitoring
- Santos Confined Space Entry
Trainer is to ensure breath testing is to be conducted prior to the commencement of the course on Day One. The trainer is to test all learners following the guidelines set by the manufacturer of the equipment. A limit of 0.00% blood alcohol levels must be maintained at all times during training. Failure to comply with the breath testing requirements will result in the learner being excluded from the course and receiving a Not Yet Competent result. The trainer is to list the reason for this result in the final assessment comments section.
If a learner receives a positive blood alcohol reading, then it is at the trainer’s discretion to offer a second test at least 10 minutes after the first. If a learner has failed the blood alcohol test, then the trainer will advise the relevant Training Coordinator immediately.
Protector Alsafe Training & Services will then contact the employer to make suitable arrangements to ensure the learner is provided with suitable transport to an appropriate location.
11. Course Information
Protector Alsafe Training & Services have a range of nationally accredited Qualifications, Units of Competency and Accredited Courses on our Scope of Registration, for a full list please refer to www.training.gov.au
An example of the Qualifications and Units of Competency currently on our scope of registration are from the following nationally endorsed Training Packages:
- PMA08 Chemical, Hydrocarbons And Oil Refining Training Package
- PUA12 Public Safety Training Package
- MSA07 Manufacturing Training Package
- HLT Health Training Package
- TLI10 Transport and Logistics Training Package
- RII Resources and Infrastructure Industry Training Package
- BSB07 Business Services Training Package
Contact our RTO Head Office for the latest information. You can also download the units of competency and training packages from the www.training.gov.au website.
12. Prerequisites
There will be on occasion training offered by Protector Alsafe Training & Services that will have pre-requisites which must be completed before a statement of attainment. In most cases the pre-requisites are covered during the training.
Protector Alsafe Training & Services have taken into account pre-requisite requirements when creating their courses and the assessment process. The individual course information outlines the pre and co requisites. For some course Protector Alsafe Training & Services may have online training courses to ensure students have the necessary pre-requisites.
For more information in relation to the specific pre-requisites associated with your training contact Protector Alsafe Training & Services at [email protected].
13. Target group for training
Our training suits students who require workplace safety-related competencies. While the units come from Training Packages in the manufacturing, chemical, hydrocarbons and refining industries and the qualifications come from the Public Safety training package, students might not always be from these industries as the skills covered by the units can be found in many work settings.
14. Potential career and employment pathways
The training involves units of competency that directly apply to many workplaces. Because the units are from endorsed Training Packages, they can contribute to other nationally recognised qualifications.
15. Our learning style and assessments
Our learning program is conducted (usually) at our venue and includes very practical ‘hands-on’ experiences, as well as small group classroom based activities and discussion. Our trainers are all very experienced in the field of workplace safety.
Our assessments process is in accordance with the National Assessment Principles and conforms to the standards of the Australian Qualifications Framework. Where possible the assessment process is as flexible as possible within the requirements of the units of competency. Assessment will usually involve assessment of knowledge, skills and attitudes against the requirements of the unit of competency. This will usually involve practical demonstration, verbal or written tests, and completion of practical tasks.
Your trainer will give you feedback about the outcomes of assessments and will guide you on options in relation to assessment outcomes.
16. Fees, charges and refunds
Your fees to attend this training will usually have been covered by your employer. If not, your trainer will discuss the fees and charges with you on application. As our fees and charges might change from time to time—contact our RTO Head Office for the latest details.
Fees for groups are invoiced to the relevant organisation on training completion. Individual students are required to pay the fee on commencement.
We offer fair and reasonable refunds as per the conditions outlined below. However, no refund applies if you withdraw after commencement unless special circumstances, such as illness apply; contact our National Training Manager for clarification. Final decisions regarding refunds, fees, cancellations and transfers are at the discretion of Protector Alsafe Training & Services.
Course cancellation policy is:
Cancelled within:
a. more than 7 days - no charge
b. 7 days or less - 50 per cent of course fee
c. 24 hours from start time - no refund
When transferring an enrolment from one course date to another the following charges will apply:
a. transferred 7 days prior to course date - no charge
b. transferred 7 days or less prior to course date - 50 per cent of course fee
c. transferred 24 hours from start time - no refund / full course charge
d. name changes 7 days or less prior to the course date will incur a $50.00 + GST fee per name change
In the event any student is turned away from training as a result of being adversely affected by drugs or alcohol in the trainer’s opinion, there shall be no refund.
Protector Alsafe Training & Services provide scheduled dates for courses in their public course schedules, these courses are subject to sufficient numbers of students wishing to undertake the training. Should a course be under subscribed the course may be deferred until it is viable to conduct the training. In this instance Protector Alsafe Training & Services will contact any student enrolled to inform them and re-schedule.
17. Statement of Attainment
On successful completion of a unit of competency or a qualification the learner will receive a Statement of Attainment or a Certificate within 30 calendar days of completion of training.
If you require a replacement Statement of Attainment or Certificate please email Training. An administration fee of $20.00 applies.
Requests for replacement wallet cards are $20 + GST per card, in the case that it’s over 3 years from the course date, the ticket cannot be replaced, however, a Statement of Attainment can be provided with a fee of $20 + GST per statement.
18. Access and Equity
In summary, access and equity is about everyone being treated fairly without discrimination within the bounds of the training courses provided. This includes you being able to enrol and participate regardless of any irrelevant characteristics such as your ethnic background, sex, religion, race, disability, age, marital status, parental status. It also includes us considering reasonable adjustments to training and assessment if you have a disability, and providing these within resources.
If you have any special needs, we encourage you to tell us about them so we can work to meet your needs, and keep you on track. Who is responsible for access and equity? We all are... You have responsibilities to treat others fairly while in training. We must treat you fairly in providing goods and services to you.
19. National Recognition and Credit Transfer
National Recognition: Protector Alsafe Training & Services will recognise all relevant Statements of Attainment and Qualifications issued by other Registered Training Organisation’s (RTO’s).
Credit Transfer: Protector Alsafe Training & Services will recognise any relevant qualifications that are determined to be equivalent to the units of competency or Statement of Attainment that you are enrolled in.
Both will be achieved through the Recognition of Prior Learning (RPL) Process.
20. Recognition of prior learning
Recognition of prior learning (RPL) is an assessment process by which you may demonstrate competencies you already hold that have been gained through formal or informal training, work or life experiences. If you want to be considered for RPL, complete an RPL Application Form (located in the back of this handbook).
Due to the high risk nature of the training courses our assessment will include practical testing, observation of skills, questioning and review of evidence provided. Because this involves a comprehensive individual assessment, there is a fee for this service which will be supplied upon application.
21. Productive participation
We expect students to make a positive contribution and to treat others with respect and courtesy; and we will treat any inappropriate behaviour seriously. Protector Alsafe Training & Services considers the following (but are not limited to) are examples of inappropriate behaviour that will not be tolerated under any circumstances:
- Taking, possessing, trafficking, or being affected by illegal substances or alcohol;
- Engaging in physical violence or threats of violence, bullying or other harassment using abusive language, or possessing illegal weapons;
- Acting in any way that could cause any loss, damage or harm to other learners, staff, property and equipment; and
- Academic misbehaviour which may be defined as cheating or the distraction of others.
Definitions of cheating and plagiarism are:
- Cheating – violation of the assessment rules to gain an advantage
- Plagiarism – the copying of the language, ideas or thoughts of another author, and representation of their work as student’s original work.
Cheating and plagiarism is unacceptable at Protector Alsafe Training & Services. Trainers will actively monitor students for cheating and plagiarism. Consequences for cheating and plagiarism are the same and will result in;
a) The student will be required to re-do another equivalent assessment task
b) The student will be given a final written warning outlining the details which will be signed by the Learning and Content Manager, trainers and the student. This will be kept on Student file. Students will also be required to sign a declaration on each assessment tool indicating they have not plagiarised or cheated. Any further infringements will result in the students being expelled from Protector Alsafe Training & Services with a cancellation fee. A letter will be given to the student explaining the situation and will be kept on student file.
These examples are what we consider to be serious misbehaviour that could result in immediate suspension or cancellation of enrolment. Other, less serious but equally unproductive, behaviour is also unwelcome. In less serious situations, our trainers will counsel learners about the required behaviour.
22. Training Materials
During the conduct of Protector Alsafe Training & Services training students will be issued or be given access to safety equipment. This equipment is to be used in accordance with the instructions given by the trainer.
In the event a piece of equipment is not used appropriate, this may result in equipment becoming unserviceable and more importantly become unsafe for the student or next user.
All equipment will be inspected prior to, during and after use. On most occasions this may be factored into the training. In the event a piece of equipment is found to be faulty or damaged the item shall be removed from service and the trainer is to be informed immediately.
If a piece of equipment is purposely damaged or treated in a manner not in accordance with the instructions given by the trainer, a fee may be charged.
23. Accessing student records
At any time learners can ask their trainer for access to records of their participation and progress. At any time after completing training, learners may request access to their academic records and can do this by contacting the National Training Manager if they wish to do so.
If an employer requires access to their current or future employee’s training records they are required to firstly obtain permission from the learner (and provide evidence of this) in order for the employer to receive records or information for that learner/employee.
24. Complaints and appeals
If you believe you have been treated unfairly or wish to appeal any of our decisions (including assessment decisions) you have a right to do so under our Complaints and Appeals Procedures. You have the right to be heard. We will deal promptly, fairly and confidentially with your complaint or appeal using independent people. While we try to resolve complaints informally if possible, formal complaints and appeals must be submitted in writing, and there is a form to help with this. At the back of this booklet is the Protector Alsafe Training & Services Complaint and Appeal Form.
Contact the National Training Manager or your trainer if you have a complaint. If this is difficult to do on your own, you can ask someone to do it on your behalf, or to be with you when you make a complaint or present an appeal.
Learners who believe that their assessment result does not accurately reflect their performance may request a re-assessment. This must be done within two weeks of being informed they are Not Yet Competent.
25. Welfare services
Most training conducted at Protector Alsafe Training & Services involves small classes run over a short time frame. As a result the trainers will provide individual support and guidance initially to the student. Due to the nature of the training provided the trainer will refer students to an array of services that are available. These being organisations such as (but not limited to) Centrelink, Salvation Army and Lifeline. Depending on the individual location of where training is being conducted the level of support / welfare services available maybe affected.
Protector Alsafe Training & Services will at all times assure the safety and security of it’s students.
26. Child protection
Protector Alsafe Training & Services acknowledges that it is required to comply with Federal, state, and territory legislation relating to child protection. As such, Protector Alsafe trainers working with clients and students under the age of eighteen are required to undertake the appropriate Police Checks or appropriate working with children checks for their respective state.
27. Privacy and confidentiality
In providing services we will gather and record information and maintain it’s confidentiality in line with our Privacy Policy and Record Keeping Policy and Procedures. You can access, and amend if required, any personal information we hold about you in line with those procedures. Contact the National Training Manager or your trainer if you require more information.
To see our Privacy Collection Statement and Privacy Policy, please visit: http://www.greencap.com.au/privacy-and-policies